Terms and conditions

These terms govern the purchase and use of the web hosting services that Hostawake provides to its customers. By purchasing any of our plans you accept what is set out below.

1. What the service is

Hostawake provides web hosting with a separate cPanel account, according to the resources stated in the plan purchased: NVMe SSD disk space, monthly bandwidth, number of sites, email accounts and the rest of the features published on the plans page.

2. Purchase and renewal

The promotional price for the first term is shown on each plan, next to the renewal price. Unless cancelled beforehand, the service renews automatically at the regular price in force. You can cancel the renewal at any time from your client area or by writing to us.

3. Acceptable use

You may not host content or run processes that compromise the stability or the security of the platform. In particular, the following is prohibited:

• Distributing malware, phishing or fraudulent content.
• Sending unsolicited bulk email from our servers.
• Hosting content that infringes third-party rights or applicable law.
• Running processes that sustainably consume resources above those guaranteed in the plan.

In the event of a breach we may suspend the account, telling you the reason and giving you the chance to put it right where the severity allows.

4. Resources and limits

The guaranteed resources per cPanel account (CPU, memory, processes, inodes and input/output) are those published on the spec sheet. Resources described as unlimited are subject to reasonable use, consistent with the normal operation of a website.

5. Backups

We run automatic daily backups and give you restore tools. Even so, we recommend keeping your own backups of anything you cannot afford to lose.

6. Availability

We work to maintain 99.9% availability, not counting scheduled maintenance windows, which we announce in advance. Outages caused by factors outside our infrastructure are not counted for this purpose.

7. Cancellation and refund

You have 30 days from the initial purchase to request a refund of the amount paid, under the conditions described on our guarantee page.

8. Changes

We may update these terms to reflect changes in the service or in the law. We will notify you of any relevant change with reasonable notice.

9. Contact

For any question about these terms you can open a ticket from your client area.