Help center

Our support is handled by people, 24 hours a day. If something is not working, write to us and we will look into it.

How to ask for help

Support is handled entirely from your client area: you sign in with your account and open a ticket. Your full service history lives there, so whoever helps you can already see your plan and your cPanel without you having to explain it from scratch. We are on 24 hours a day, every day.

Sign in to your client area and open a ticket

How long does it take to activate my hosting?

Your account and its cPanel are up and running within minutes of the payment clearing. You will receive your credentials and name server details by email.

Will you migrate my site from another provider?

Yes, free of charge and with no service interruption, as long as your current provider also uses cPanel. We handle the move and only switch the DNS once everything has been checked.

How do I install WordPress?

From the Softaculous installer included in your cPanel: you pick the domain and the admin user, and in a couple of minutes the installation is ready, with SSL already active.

Is the SSL certificate really free?

Yes. We issue Let’s Encrypt certificates for all your domains and subdomains, renewed automatically. There is nothing for you to do.

What happens if I go over the plan resources?

We warn you before it turns into a problem and suggest whatever option makes sense, which is sometimes optimizing the site rather than changing plans.

Can I change plans later on?

Yes, at any time and with no migration: the change applies to the same account and only the price difference is adjusted.